Nestlé Business Solutions (NBS), the shared services arm of the Nestlé Group, has announced the launch of its first Indian Global Capability Centre (GCC) in Hyderabad. Moving beyond traditional transactional support, the new facility is positioned as a strategic innovation hub designed to drive technology-enabled, data-driven operations across Nestlé’s expansive global consumer portfolio.
The center will be operated under Nestlé Business Services India Private Limited, joining a growing wave of major consumer companies—including McDonald’s, L’Oréal, and Carlsberg—that are expanding their digital footprint in India.
Strategic Collaboration with Genpact
To accelerate the deployment of advanced internal capabilities, Nestlé is establishing the Hyderabad GCC in partnership with professional services firm Genpact. The collaboration intends to combine Nestlé’s immense global operational scale with Genpact’s proprietary expertise in:
-
Process Intelligence: Reimagining and streamlining end-to-end business workflows.
-
AI & Automation: Deploying advanced artificial intelligence and automated systems to handle increasingly complex digital supply chains and enterprise data tracking.
-
Data Analytics: Providing high-value analytical frameworks to improve forecasting, operational resilience, and decision-making consistency across various geographic markets.
“NBS Hyderabad represents a positive next chapter in our growth journey. This reflects our confidence in India’s talent and capabilities, and our commitment to building a more agile, scalable and technology-enabled services network for Nestlé.”
— Luca Fichera, Head of Nestlé Business Solutions
The Broader Impact: Hyderabad’s GCC Boom
The selection of Hyderabad underscores the city’s rapid ascent as a leading international corporate hub. The city is rapidly approaching the milestone of 450 active Global Capability Centres, buoyed by robust digital infrastructure and a highly concentrated pool of engineering and data science professionals.
According to industrial benchmarks, India’s aggregate GCC landscape has scaled dramatically, expanding to roughly 1,700 active centers generating over $64 billion in value. Projections suggest that by 2030, the ecosystem could balloon to 2,200 centers, further cementing the region’s transition from a cost-efficiency outsourcing destination into the core digital intelligence hub for global conglomerates.
